Messaging
Messaging helps customers ask questions before buying.
Where messages can start
Customers can message your business from:
- Store page
- Product page
- Website contact entry points
Typical customer questions
- Is this item available?
- Can you deliver?
- What are your opening hours?
- Do you have more options?
Best practices
- Reply quickly.
- Keep answers clear and short.
- Confirm price, stock, and delivery details.
- Continue conversations until purchase is completed.
Why messaging matters
Fast replies build trust and convert browsing into real orders.
Your next step is to choose the right plan.